Death for John Walker Lindh :: essays research papers fc

Death for John Walker Lindh Death Penalty should be the only choice, no alternatives. John Walker Lindh knows the difference between right and wrong. He also knows the difference between an American Citizen and a traitor. This article describes John Walker as a person with a cold heart. It portrays Walker, as showing no remorse for the people who lost loved one’s due to the tragedy of September 11th, however thousands of others have. The article states he chose to fight alongside the Taliban regime and therefore he should be delt the penalties of being a traitor. â€Å"We may never know why he turned his back on our country and our values, but we cannot ignore that he did,† Attorney General D. Ashcroft said. Why even talk about ignoring what he did. Thousands of people are dead and more are hurt due to the actions of the al Qaeda network. Such loses and pain can not be ignored. He turned his back on the United States and people from all over the world. Terrorism is unacceptable not just to American’s but to all nations who endure the rite of freedom and security. Therefore John Walker should be tried in a court as if he were Osama bin laden him self. John Walker may have not been directly connected to the September 11th, but he did indeed learn from one of his instructors that Osama bin laden had sent people to the United States to carry out several suicide operations. I do not understand how a human being born and raised as an American can later grow up to fight against innocent people and watch as all American lives get turned upside down. He found out from an instructor that Osama bin Laden had plans in-store for the States yet did nothing to even contact his own family nor let anyone know. Maybe this could have been prevented. Or just maybe the next time I go back to my hometown, New York City, as I am driving towards my grandmother’s house instead of seeing just a lonely, empty blue sky; I would be able to see the World Trade Center as it once was months ago.

The story of Being with Henry and Leaving Home

The story of Being with Henry and Leaving Home epitomizes strong sensation towards family relationships. Both stories embark a certain pressure in the family which reveals the character’s attitude. Scrutinizing and comparing the two stories based on the aspect of dialogue, it is imperative to take into consideration the decisive aspects of dialogue which Ellinor, Linda enumerate as â€Å"creating a fuller picture of reality, employing deeper levels of listening and reflection, and creates a culture of cooperation and shared leadership which moves groups from dependency, competition and exclusion†.Parallel to this, aspects of diction as it transcends in the stories of Being with Henry and Leaving Home should also be given emphasis. In lieu of which â€Å"the art of delivering the word as it clearly understood to its fullest complexity, the choice of word and style, and the literary diction which reveals how a passage establishes tone and characterization† is essen tial in comparing the diction of these two stories.Dialogue as it create full picture of reality was illustrated in Martha Brooks’ Being with Henry, the presence of a family in Laker and his mom’s relationship was a good evidence. Taking good care of his unmarried single mother hand in hand with having a brutal step-father is such a reality for Laker. There is no way for him to bear the fruits of being a son, all he needs to do is accept the fact that he has to be strong for his mom and work hard to stay in the relationship regardless of those barriers.On the other hand, David French’s Leaving Home typify a family relationship wherein attitude of the members are clashing with each other – like that of Ben’s relationship with their father and conflict with Billy’s relationship with his girlfriend on how will they be able to compromise with their relationship. Dialogue as it employs deeper levels of listening and reflection is the second aspec t which should be highlighted in both stories.A good point to hoist was the circumstance as Laker’s mom rarely plays the role of being a mother to him and when Laker had a physical fight with his step-father which forces him to leave his home since her mother didn’t stand for him. At this point, he listens to what his heart is saying and set aside the conscientiousness of being a son. Conversely, in Leaving Home, the relationship of Billy and Kathy has come to a reflection that they are just holding on with their relationship because of the thinking that Kathy is pregnant, but at the moment that Kathy had a miscarriage, they both come to a second thought of being together.Dialogue as it creates a culture of cooperation and shared leadership which moves groups from dependency was the third aspect to consider under the discussion of dialogue. As Laker in Being with Henry leaves her mother and stand up for himself, he finds Henry with whom he can turn to and at the same t ime contribute also to the feeling of loneliness that Henry is feeling at that moment.Equally, Ben in the story of Leaving Home decided to be with his brother Billy and sister-in-law to be away with their parents as Jacob and Ben has a long standing enmity rooted in their fundamental differences and he can no longer stand the feeling of living with his father. French, David support this response thru this, â€Å"Jacob is incensed and a heated argument between father and son resulting in Ben being thrown out of the house†.On another note, as we grasp the aspects of diction and adopt in both stories, certainly, Brooks’ Being with Henry portrays the feeling of a wholehearted son; you can feel the sentiment as Laker endures the pain of leaving his mother, and this is also exemplify the tone and characterization of the story. On the other hand, French’s Leaving Home connotes intense emotion as it presents a commotion in the family as they have different perspectives, and as you go through the story you’d be really aware of the situation since the chose of words and style is very appropriate.Practically, the process of releasing and providing relief from the pressures of both families in the stories promotes strong emotions which really captivate its readers. Indeed, the representation of dialogue and diction was presented in French’s and Brooks’ story. The way the story elaborates a certain feeling proves what really a dialogue and diction is all about, thus both are essential on having a comprehensible work.

The Top 40 Russian Surnames and Meanings

Russian surnames have many origins, including occupation, fathers first name, personal nickname or family nickname, geographical location, and even personal surnames given to seminary students based on their good or bad qualities. The following list includes the 40 most popular contemporary Russian surnames, their meanings, and variations. Surname in English Meaning Details and Variations Ivanov son of Ivan female: Ivanova Smirnov from - peaceful, quiet, calm female: Smirnova Petrov son of Pyotr female: Petrova Sidorov son of Sidor female: Sidorova Kuznetsov from - blacksmith female: Kuznetsova Popov from - priest female: Popova Vassiliev son of Vassily female: Vassilieva. Can also be spelled as Vasiliev / Vasilieva Sokolov from - falcon, hawk female: Sokolova Mikhailov son of Mikhail female: Mikhailova Novikov from - old Russian for newcomer from the secular (mirskoe) name/nickname Novik, which comes from the word new Fyodorov son of Fyodor female: Fyodorova Morozov from - frost Female: Morozova Volkov from - wolf female: Volkova Alekseev son of Alexei female: Alekseeva Lebedev from - swan female: Levedeva Semyonov son of Semyon female: Semyonova Yegorov son of Yegor female: Yegorova Pavlov son of Pavel female: Pavlova Kozlov from - goat female: Kozlova Stepanov son of Stepan female: Stepanova Nikolaev son of Nikolai female: Nikolaeva. Can also be spelled as Nikolayev / Nikolayeva Orlov from - eagle female: Orlova Andreev son of Andrei female: Andreeva. Can also be spelled as Andreyev / Andreyeva Makarov son of Makary female: Makarova Nikitin son of Nikita female: Nikitina Zakharov son of Zakhar / Zakhary female: Zakharova Solovyov from - nightingale female: Solovyova Zaitsev from - hare female: Zaitseva Golubev from - dove, pigeon female: Golubeva Vinogradov from - grapes female: Vinogradova Belyaev from female: Belyaeva. Originates from the secular name or nickname that meant white Tarasov son of Taras female: Tarasova Belov from or female: Belova. Originates from the secular name or nickname that meant white Komarov from - gnat, mosquito female: Komarova Kiselyov from - kissel female: Kiselyova. Originates from the name of a Russian traditional fruit drink similar to mors with the addition of starch or arrowroot Kovalyov female: Kovalyova Ilyin son of Ilya female: Ilyina Gusev from - goose female: Guseva Titov son of Tit female: Titova Kuzmin son of Kuzma female: Kuzmina The Most Popular Russian Surnames and Their Origins Ivanov (ИÐ ²Ã °Ã ½Ã ¾Ã ²)  remains one of the most popular last names in Russia. This surname comes from the first name Ivan, which was for centuries a very common name, especially among the peasant class. There are almost 100,000 Ivanovs just in Moscow, despite the fact that the majority of Ivanovs live in Russian regions. Russians often use the expression ИÐ ²Ã °Ã ½Ã ¾Ã ², ПÐ µÃ'‚Ã'€Ð ¾Ã ², Ð ¡Ã ¸Ã ´Ã ¾Ã'€Ð ¾Ã ² (Ivanov, Petrov, Sidorov) when talking about the average Russian. Ivan Ivanych Ivanov is equivalent to the English John Smith. While the surname Ivanov came from a first name, another popular Russian surname,  Smirnov, originated from a nickname that means the quiet one (Ã' Ã ¼Ã ¸Ã'€Ð ½Ã'‹Ð ¹). It is thought to have appeared in peasant families that had many children and considered having a child who  was quiet and calm to be a blessing. The surname Smirnov is typical for the Northern Volga region (Povolzhye) and the central parts of Russia (Kostromskaya Oblast, Ivanovskaya Oblast, and Yaroslavskaya Oblast). It is the 9th most popular name in the world, with over 2.5 million people called Smirnov. Changes in Russian Surnames Over the Centuries Russian surnames appeared  at different times in different classes of Russian society. For example, citizens of the  Novgorod Republic,  or the  Novgorodian Rus, already had surnames in the 13th century, while many peasants, especially those who lived in less central parts of Russia, did not receive official records of their surnames until the 1930s. The first Russian surnames were Slavic pagan names that described the persons character or a particular trait, and, less often, occupation. These appeared long before the first official surnames were recorded, and continued to be used alongside Christian names for many centuries. While some of them were nicknames bestowed on a person during their life, others were names that newborn babies were given as an intention for the kind of character or life they would have, or to describe the conditions surrounding the babys birth, such as particularly cold weather. For example, Nekras -  Ã Ã µÃ ºÃ'€Ð °Ã'  (nyeKRAS) - was often a name given in the hope that the child would be beautiful. Ð Ã µÃ ºÃ'€Ð °Ã'  means not beautiful, and the opposite meaning of the name was meant to ward off bad spirits and guarantee the realization of the parents intention for their child. These names eventually transformed into surnames, creating such names as, in this example, Ð Ã µÃ ºÃ'€Ð °Ã' Ã ¾Ã ² (nyeKRAsuff).

Title IX About the Monumental 1972 Law

Often cited as a major milestone in the advancement of womens rights in the field of education— particularly high school and college sports—Title IX is actually part of the Educational Amendments of 1972 which ban sex discrimination in educational institutions. Title IX was crafted to promote gender equity within the U.S. educational system and guarantee girls and women the same opportunities as boys and men. The law states: No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance. By linking federal funding to Title IX, lawmakers created a strong financial incentive for schools to implement Title IX policies or risk losing aid. If an educational institution receives any form of federal funding, it must comply with Title IX. Not only does this include public schools and colleges but nearly all private colleges as they are the recipients of federal funds from students who receive financial aid from federal programs.

The Poisonwood Bible New York Harpercollins Publishers

Kingsolver, Barbara. The Poisonwood Bible. New York: HarperCollins Publishers Inc., 1999. Orleanna Price is presented with the difficult task of moving her four daughters, Rachel, Leah, Adah, and Ruth May, and her husband, Nathan. However, this is not a typical move to another house within their city limits or even to another state. Orleanna has to move her family of six from southern Georgia to a less than rural village in the Congo. Her husband, Reverend Nathan Price, believes God wants him to travel to the Congo, bringing his family along with him, on a mission to share the teachings of Jesus Christ. Since their marriage, her husband has slowly disregarded Orleanna as a significant other. Due to this, when Orleanna did not show enthusiasm or trust in this adventure, Nathan was not hesitant to disregard her feelings. Losing this battle, Orleanna had to meticulously choose what to pack for their excursion. Once their luggage bags reached the weight limit for the airline, Nathan refused to pay any more than what the airline allotted. Therefore, Orleanna had to pack their remaining things within the clothes of her and her daughters, as Nathan s only thing he had to take was the message of Jesus, which was confined within his brain. After two uncomfortable airplane rides, the Prices finally landed in Kilanga, Congo. They were presented their church and their home after being speculated by the numerous women, men, and children of the village. These villagers, many ofShow MoreRelated The Poisonwood Bible as a Catalog of Romanticism Essay3776 Words   |  16 PagesThe Poisonwood Bible as a Catalog of Romanticism      Ã‚  Ã‚  Ã‚   In The Poisonwood Bible, by Barbara Kingsolver, the romantic standards that are associated with literature during the American Renaissance are evident. This popular novel, a New York Times Bestseller, embodies the concept of Romanticism with its gothic darkness, themes of loss and nostalgia, and a strong captivity narrative. The presence of a wise child and recurring double language are essential to the plot of the story. Nathan PricesRead MoreThe Poisonwood Bible2189 Words   |  9 Pagesin the Congo. These countries may have not been aware of their influence at the time, but the outcome nonetheless was drastic. Cultural misunderstandings were the ultimate catalyst for the Congo’s destruction. In Barbara Kingsolver’s novel The Poisonwood Bible published in 1998 she exposes how cultural ignorance creates problems. With her chosen syntax, point of view, and time gap of each narrator Kingsolver exposes how close mindedness creates unfulfilled results bec ause individuals can not adapt

Foundation and Empire 23. The Ruins Of Trantor Free Essays

The location of an objective upon the great world of Trantor presents a problem unique in the Galaxy. There are no continents or oceans to locate from a thousand miles distance. There are no rivers, lakes, and islands to catch sight of through the cloud rifts. We will write a custom essay sample on Foundation and Empire 23. The Ruins Of Trantor or any similar topic only for you Order Now The metal-covered world was – had been – one colossal city, and only the old Imperial palace could be identified readily from outer space by a stranger. The Bayta circled the world at almost air-car height in repeated painful search. From polar regions, where the icy coating of the metal spires were somber evidence of the breakdown or neglect of the weather-conditioning machinery, they worked southwards. Occasionally they could experiment with the correlations -(or presumable correlations)- between what they saw and what the inadequate map obtained at Neotrantor showed. But it was unmistakable when it came. The gap in the metal coat of the planet was fifty miles. The unusual greenery spread over hundreds of square miles, inclosing the mighty grace of the ancient Imperial residences. The Bayta hovered and slowly oriented itself. There were only the huge supercauseways to guide them. Long straight arrows on the map, smooth, gleaming ribbons there below them. What the map indicated to be the University area was reached by dead reckoning, and upon the flat area of what once must have been a busy landing-field, the ship lowered itself. It was only as they submerged into the welter of metal that the smooth beauty apparent from the air dissolved into the broken, twisted near-wreckage that had been left in the wake of the Sack. Spires were truncated, smooth walls gouted and twisted, and just for an instant there was the glimpse of a shaven area of earth – perhaps several hundred acres in extent – dark and plowed. Lee Senter waited as the ship settled downward cautiously. It was a strange ship, not from Neotrantor, and inwardly he sighed. Strange ships and confused dealings with the men of outer space could mean the end of the short days of peace, a return to the old grandiose times of death and battle. Senter was leader of the group; the old books were in his charge and he had read of those old days. He did not want them. Perhaps ten minutes spent themselves as the strange ship came down to nestle upon the flatness, but long memories telescoped themselves in that time. There was first the great farm of his childhood – that remained in his mind merely as busy crowds of people. Then there was the trek of the young families to new lands. He was ten, then; an only child, puzzled, and frightened. Then the new buildings; the great metal slabs to be uprooted and tom aside; the exposed soil to be turned, and freshened, and invigorated; neighboring buildings to be tom down and leveled; others to be transformed to living quarters. There were crops to be grown and harvested; peaceful relations with neighboring farms to be established- There was growth and expansion, and the quiet efficiency of self-rule. There was the coming of a new generation of hard, little youngsters born to the soil. There was the great day when he was chosen leader of the Group and for the first time since his eighteenth birthday he did not shave and saw the first stubble of his Leader’s Beard appear. And now the Galaxy might intrude and put an end to the brief idyll of isolation- The ship landed. He watched wordlessly as the port opened. Four emerged, cautious and watchful. There were three men, varied, old, young, thin and beaked. And a woman striding among them like an equal. His hand left the two glassy black tufts of his beard as he stepped forward. He gave the universal gesture of peace. Both hands were before him; hard, calloused palms upward. The young man approached two steps and duplicated the gesture. â€Å"I come in peace.† The accent was strange, but the words were understandable, and welcome. He replied, deeply, â€Å"In peace be it. You are welcome to the hospitality of the Group. Are you hungry? You shall eat. Are you thirsty? You shall drink.† Slowly, the reply came, â€Å"We thank you for your kindness, and shall bear good report of your Group when we return to our world.† A queer answer, but good. Behind him, the men of the Group were smiling, and from the recesses of the surrounding structures, the women emerged. In his own quarters, he removed the locked, mirror-walled box from its hidden place, and offered each of the guests the long, plump cigars that were reserved for great occasions. Before the woman, he hesitated. She had taken a seat among the men. The strangers evidently allowed, even expected, such effrontery. Stiffly, he offered the box. She accepted one with a smile, and drew in its aromatic smoke, with all the relish one could expect. Lee Senter repressed a scandalized emotion. The stiff conversation, in advance of the meal, touched politely upon the subject of fanning on Trantor. It was the old man who asked, â€Å"What about hydroponics? Surely, for such a world as Trantor, hydroponics would be the answer.† Senter shook his head slowly. He felt uncertain. His knowledge was the unfamiliar matter of the books he had read, â€Å"Artificial fanning in chemicals, I think? No, not on Trantor. This hydroponics requires a world of industy – for instance, a great chemical industry. And in war or disaster, when industry breaks down, the people starve. Nor can all foods be grown artificially. Some lose their food value. The soil is cheaper, still better – always more dependable.† â€Å"And your food supply is sufficient?† â€Å"Sufficient; perhaps monotonous. We have fowl that supply eggs, and milk-yielders for our dairy products – but our meat supply rests upon our foreign trade.† â€Å"Trade.† The young man seemed roused to sudden interest. â€Å"You trade then. But what do you export?† â€Å"Metal,† was the curt answer. â€Å"Look for yourself. We have an infinite supply, ready processed. They come from Neotrantor with ships, demolish an indicated area-increasing our growing space – and leave us in exchange meat, canned fruit, food concentrates, farm machinery and so on. They carry off the metal and both sides profit.† They feasted on bread and cheese, and a vegetable stew that was unreservedly delicious. It was over the dessert of frosted fruit, the only imported item on the menu, that, for the first time, the Outlanders became other than mere guests. The young man produced a map of Trantor. Calmly, Lee Senter studied it. He listened – and said gravely, â€Å"The University Grounds are a static area. We farmers do not grow crops on it. We do not, by preference, even enter it. It is one of our few relics of another time we would keep undisturbed. â€Å" â€Å"We are seekers after knowledge. We would disturb nothing. Our ship would be our hostage.† The old man offered this – eagerly, feverishly. â€Å"I can take you there then,† said Senter. That night the strangers slept, and that night Lee Senter sent a message to Neotrantor. How to cite Foundation and Empire 23. The Ruins Of Trantor, Essay examples

The Operation Management in the Hot Rolling Production Line

Question: Discuss about the Operation Management in the Hot Rolling Production Line. Answer: Introduction Operation management is both and art and science which is used to enable the conversion of the raw materials into finished goods that are ready for the customers use. The reason it is an art and science is because utilizes both the personal knowledge about production and the learned knowledge (Miller, 2012). The hot rolling production line aims at converting metal into various products by use of the temperature. Initially, the human beings had no knowledge of using machines to makes products from iron but they used their skills which represent the element of art to produce various metal items (Supekar, Clarens, Stephenson, and Skerlos, 2012, pp.2652-2658). However, due to technological changes, new methods have been developed which are used to convert metal or steel into various commodities for sales. The methods include melting of temperatures under temperatures to make it into items of one's choice (Bertuglia, Fischer, Preto, 2012). The operational manager is responsible for managing and overseeing execution all the activities to ensure required results are reached to satisfy the customer needs. He plans activities that the firm will be engaged in producing. It is important for the purpose of any firm to be known before the commencement of business (Hill, A. and Hill, T., 2012).People and machines to do the activities are identified to help in execution activities and meet set deadlines. He organizes how things are done, directs the production of products and eventually controls the extent to their execution of activities. All these processes ensure the goals and objectives of the organization are achieved. Metal is used for various activities like vehicle manufacture, making household items like chairs, tables, doors and windows, aircraft and boat manufacturer among many other products (Nordberg, Fowler, and Nordberg, 2014). The hot rolling production line deals with metals with temperatures higher the recrystallization temperatures to produce a variety of metal products (Dixit, and Dixit, 2008).The products have a long life and are recommended by many people. Rolling aims in reducing the thickness of metals to products items of various sizes by passing it through rolls under different exposure to temperature. The metals are made to have a thickness which is uniform thus ensuring same products are identical and attractive to customers (Melville, 2010, pp.1-21). In the operation management, there are many things which are done by the managers. Forecasting of future demands is identified to ensure that the levels of production are regulated and there is no surplus or deficit. The quality is checked in this level of different manufactured items and the managers' helps to check conformity to the customers' needs (Zurich, 2017). The level of stock is monitored at this stage and the optimal level is maintained for convenience in the production process. The employees in this are faced with a hard working environment as the work requires energy and accidents are high. Managers have the duty to motivate the employees to have morale in job execution process (Nordin, Deros, Wahab, 2010, pp.374). All industries are faced with many challenges which must be put into consideration by managers as they aid in achieving the business goals (Manley, Anastas, Cue, 2008, pp.743-750).The steel or metal sector has many challenges such as high costs of the raw materials making the profit margin below. Technological changes which can render a company outdated when not put into consideration (Orlikowski, 2009). The company may produce products that do not meet the demands of customer thus lack market for its goods. The customers have high tastes and preferences in terms of quality and the services that a firm offers to them (Skerlos, Hayes, Clarens, Zhao, 2008, pp.180-202). These makes the business incur cost in research and other ways to make customers happy. Environmental issues also have brought restrictions on the industry as laws have been set up to protect the environment from pollution. Business going against the laws means huge fines from legal actions or their closure (Trkman, 2010, pp.125-134). Finally, it is true that metalworking is an art and science which is gaining popularity among the people as it produces quality items (Saha, Donofrio, and Bagley, 2010, pp.843-848). The metal items are increasing developed as they are durable and can be used in almost all areas of operation. These sector has provided a lot of work for both skilled and non-skilled employees hence improving people living standards. The metal industry is competitive as there are numerous changes and firms needs to have competitive advantages over the competitors for survival (Nergaard et al. 2009, pp.125-146). Managers must be creative and innovative to come up with unique products or apply strategies like blue ocean strategy to attract more customers' or eliminate competition in the market (Buisson, Silberzahn, 2010, pp.359-378). References Bertuglia, C. S., Fischer, M. M., Preto, G. (Eds.). (2012).Technological change, economic development and space. Springer Science Business Media. Buisson, B., Silberzahn, P. (2010). Blue Ocean or fast-second innovation? A Four-breakthrough model to explain successful market domination.International Journal of Innovation Management,14(03), 359-378. Dixit, P.M. and Dixit, U.S., 2008.Modeling of metal forming and machining processes: by finite element and soft computing methods. Springer Science Business Media. Hill, A. and Hill, T., 2012.Operations management. Palgrave Macmillan. Manley, J. B., Anastas, P. T., Cue, B. W. (2008). Frontiers in Green Chemistry: meeting the grand challenges for sustainability in RD and manufacturing.Journal of Cleaner Production,16(6), 743-750. Melville, N. P. (2010). Information systems innovation for environmental sustainability.MIS quarterly,34(1), 1-21. Miller, A.I., 2012.Insights of genius: Imagery and creativity in science and art. Springer Science Business Media. Nergaard, K., Dlvik, J.E., Marginson, P., Arasanz Daz, J. and Bechter, B., 2009. Engaging with variable pay: A comparative study of the metal industry.European Journal of Industrial Relations,15(2), pp.125-146. Nordberg, G.F., Fowler, B.A. and Nordberg, M. eds., 2014.Handbook on the Toxicology of Metals. Academic Press. Nordin, N., Deros, B. M., Wahab, D. A. (2010). A survey on lean manufacturing implementation in Malaysian automotive industry.International Journal of Innovation, Management and Technology,1(4), 374. Orlikowski, W. J. (2009). The sociomateriality of organisational life: considering technology in management research.Cambridge journal of economics. Saha, R., Donofrio, R.S. and Bagley, S.T., 2010. Development of a real-time TaqMan assay to detect mendocina sublineage Pseudomonas species in contaminated metalworking fluids.Journal of industrial microbiology biotechnology,37(8), pp.843-848. Skerlos, S. J., Hayes, K. F., Clarens, A. F., Zhao, F. (2008). Current advances in sustainable metalworking fluids research.International journal of sustainable manufacturing,1(1-2), 180-202. Supekar, S.D., Clarens, A.F., Stephenson, D.A. and Skerlos, S.J., 2012. Performance of supercritical carbon dioxide sprays as coolants and lubricants in representative metalworking operations.Journal of Materials Processing Technology,212(12), pp.2652-2658. Trkman, P. (2010). The critical success factors of business process management.International journal of information management,30(2), 125-134. Zurich, L.B., 2017. Service Operations and Management.